Brother ADS2500W Error Codes List

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When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.

To resolve this issue and be able to scan again, follow the recommendations below:

The error message below appears for some reason.

For example: CC3-202-00000008, CC4-202-00000008

Make sure your Brother machine is connected to the computer:

Connection type Check

USB

Make sure the cable is securely connected to both your Brother machine and the computer.

If you are using a USB hub, remove it and connect your Brother machine directly to the computer.

Make sure the cable between your Brother machine and the computer is 2 meters or less.

Wired Make sure the cable is securely connected to both your Brother machine and the router/access point.

Wireless > Click here to verify the Brother machine connected to the Wireless Network.

Check your Brother machine’s display (hereinafter called LCD):

Make sure the date and time are displayed on the LCD.

If the LCD displays an error message, see the Online User's Guide for a solution.

If you are using a firewall/security software, temporarily disable it.

Make sure the stisvc service is running in the background:

stisvc

Press the Ctrl, Alt and Del keys on the keyboard simultaneously.

Click Task Manager.

Click Services.

Make sure the Status of stisvc is Running.

If stisvc is Stopped, right click stisvc and click Start Service.

Try to scan using another program such as MS Paint, Scanner and Camera Wizard, or Windows Photo Gallery.

Restart the computer.

Reinstall your Brother machine's software and drivers.

Uninstall the Brother software and drivers.

> Click here to see how to uninstall the drivers (For Windows).

When finished, download and install the Full Driver & Software Package.

The installation instructions are available on the download page.

> Click here to download Full Driver & Software Package in the Downloads section.

Scan documents longer than 14 inches (35.5 cm) using ControlCenter

To scan documents longer than 14 inches (35.5cm) in ControlCenter, the setting for 2-sided scanning and Auto Deskew must be turned off. Once these two setting are set to off, Long Paper selections will appear in the drop down box just below Document Size, you may then select the long paper setting of your choice.

Follow the steps below to change the 2-sided scanning and Auto Deskew settings.

(Windows) / (Macintosh)

(Windows)

Start ControlCenter4 on your computer.

Brother Utilities supported models

Open Brother Utilities.

Windows 7 / 10

Click Start or Start(Start) > (All Programs or All apps >) Brother > Brother Utilities.

Windows 8

On the Start screen, click Start.

If is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.

Click Brother Utilities.

Select Scan.

Click ControlCenter4.

Brother Utilities unsupported models

Click Start(Start) > All Programs > Brother > [model name] > ControlCenter4.

Display the Scan Settings window.

[Home Mode]

Select Custom in the Document Type Options, and then click Custom Settings.

Home Mode - Custom Settings

[Advanced Mode]

Right-click on the button of the function you are going to use (1), and then click Button Settings (2).

Advanced Mode - Button Settings

Uncheck the 2-sided Scanning box and click Advanced Settings.

[Home Mode]

Home Mode - Custom Scan Settings

[Advanced Mode]

* The image may differ depending on which function you select. The image shown below is displayed when you select Image (Scan to Image) for Scan settings in Step 2.

Uncheck the Auto Deskew box, and then click OK.

Advanced Settings

Now Long Paper is displayed at the bottom of the Document Size List and you can select Long paper.

Document Size

(Macintosh)

Start ControlCenter2 on your computer.

To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.

The ControlCenter will open and an icon will be placed in the dock.

Click the button of the function you are going to use while holding down the Control key.

ControlCenter2

Uncheck the 2-sided Scanning box and click Advanced Settings.

Advanced Settings

Uncheck the Auto Deskew box, and then click OK.

Advanced Settings

Now Long Paper is displayed at the bottom of the Document Size List and you can select Long paper.

Document Size

What is Infrastructure mode?

Infrastructure mode is a wireless network framework that has a central WLAN access point / router at the heart of the network. In infrastructure mode, wireless devices communicate with each other through an WLAN access point/router. When the Brother wireless machine is part of infrastructure mode network, it receives all print jobs via an WLAN access point / router.

The WLAN access point / router can also act as a bridge or a gateway to a wired network, and wireless devices can communicate not only with each other but also with a wired network.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

Wired computer connected to the access point

Related FAQs

What is Ad-hoc mode?

If your question was not answered, have you checked other FAQs?

Go to the Top page in the FAQs & Troubleshooting section

See other FAQs in this category

Have you checked the manuals?

Go to the Manuals section

If you need further assistance, please contact Brother customer service:

Go to the Contact Us section

Related Models

ADS-2500W, DCP-375CW, DCP-585CW, DCP-7055W, DCP-J140W, HL-2135W, HL-2170W, HL-2270DW, HL-2275DW, HL-2280DW, HL-3070CW, HL-3075CW, HL-4070CDW, HL-4570CDW, HL-4570CDWT, HL-5280DW, HL-5370DW/HL-5370DWT, HL-5450DN, HL-5452DN, HL-5470DW, HL-5470DWT, HL-5472DW, HL-5472DWT, HL-6180DW, HL-6180DWT, HL-6182DW, HL-6182DWT, MFC-255CW, MFC-490CW, MFC-495CW, MFC-5895CW, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-6890CDW, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-820CW, MFC-845CW, MFC-8690DW, MFC-8710DW, MFC-8712DW, MFC-8810DW, MFC-885CW, MFC-8870DW, MFC-8890DW, MFC-8910DW, MFC-8912DW, MFC-8950DW, MFC-8950DWT, MFC-8952DW, MFC-8952DWT, MFC-9320CW, MFC-9325CW, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J435W, MFC-J4410DW, MFC-J4510DW, MFC-J4610DW, MFC-J4710DW, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-J835DW

When I try to scan the document, the scanner application crashes. (OS X 10.11)

To resolve this issue, install the latest scanner driver.

The latest driver is available in the Downloads section of this website. Click here to download the latest driver.

If your question was not answered, have you checked other FAQs?

Go to the Top page in the FAQs & Troubleshooting section

See other FAQs in this category

Have you checked the manuals?

Go to the Manuals section

If you need further assistance, please contact Brother customer service:

Go to the Contact Us section

Related Models

ADS-1000W, ADS-1500W, ADS-2000, ADS-2000e, ADS-2500W, ADS-2500We, DCP-1512, DCP-1602, DCP-1612W, DCP-1617NW, DCP-165C, DCP-375CW, DCP-385C, DCP-395CN, DCP-585CW, DCP-7030, DCP-7040, DCP-7055, DCP-7055W, DCP-7060D, DCP-7065DN, DCP-8070D, DCP-8080DN, DCP-8085DN, DCP-8110DN, DCP-8112DN, DCP-8150DN, DCP-8152DN, DCP-8155DN, DCP-8157DN, DCP-9020CDN, DCP-9040CN, DCP-9045CDN, DCP-J100, DCP-J105, DCP-J125, DCP-J140W, DCP-J152W, DCP-L2520DW, DCP-L2540DW, DCP-L8400CDN, DCP-T300, DCP-T500W, DCP-T700W, HL-2280DW, HL-L2380DW, MFC-1810, MFC-1815, MFC-1900, MFC-1905, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-490CW, MFC-495CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-6890CDW, MFC-7240, MFC-7340, MFC-7345N, MFC-7360N, MFC-7365DN, MFC-7440N, MFC-7460DN, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-8480DN, MFC-8510DN, MFC-8512DN, MFC-8680DN, MFC-8690DW, MFC-8710DW, MFC-8712DW, MFC-8810DW, MFC-8890DW, MFC-8910DW, MFC-8912DW, MFC-8950DW, MFC-8950DWT, MFC-8952DW, MFC-8952DWT, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9130CW, MFC-9320CW, MFC-9325CW, MFC-9330CDW, MFC-9340CDW, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J200, MFC-J220, MFC-J245, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J285DW, MFC-J410, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J4320DW, MFC-J435W, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J460DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J485DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5910DW, MFC-J5920DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6710DW, MFC-J6720DW, MFC-J680DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J825DW, MFC-J835DW, MFC-J870DW, MFC-J875DW, MFC-J880DW, MFC-J885DW, MFC-L2680W, MFC-L2685DW, MFC-L2700DW, MFC-L2705DW, MFC-L2720DW, MFC-L2740DW, MFC-L8600CDW, MFC-L8850CDW, MFC-L9550CDW, MFC-T800W

Code: 0B00 ... 0D00

Display:

Description:

These errors do not usually occur during normal use. The possible causes are noise around the installation site, fluctuation of the power supply voltage, and failures in the software. An unidentified error occurred.

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

Code: 0E00

Display:

Description:

Communication between the panel PCB and the main PCB cannot be established at machine startup.

Remedy:

1 Connection failure of the panel PCB harness Reconnect the panel PCB harness. 2 Panel PCB failure Replace the panel PCB ASSY. 3 Main PCB failure Replace the main PCB ASSY.

Code: 0F00 ... 3A00

Display:

Description:

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

Code: 3B00

Display:

Unable to Scan 3B See Troubleshooting in User's Guide.

Description:

An error occurred during access to the DRAM in the main PCB.

Display:

Description:

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

Code: A700

Display:

Unable to Scan A7 See Troubleshooting in User's Guide.

Description:

Color parameter in the ROM does not match the first side or second side CIS.

Remedy:

1 First side or second side CIS unit failure Replace the first side or second side CIS unit. 2 Main PCB failure Replace the main PCB ASSY.

Code: A800

Display:

Description:

An error was detected in the color parameter in the ROM during image processing.

Remedy:

1 Program malfunction Reinstall the latest firmware. 2 Main PCB failure Replace the main PCB ASSY.

Code: A900

Display:

Unable to Scan A9 See Troubleshooting in User's Guide.

Description:

A scanning error occurred while scanning the image.

Remedy:

1 Program malfunction Reinstall the latest firmware. 2 First side or second side CIS unit failure Replace the first side or second side CIS unit. 3 Main PCB failure Replace the main PCB ASSY.

Code: AA00

Display:

Description:

This error does not usually occur during normal use. The possible causes are noise around the installation site, fluctuation of the power supply voltage, and failures in the software. An unidentified error occurred.

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

Code: AB00

Display:

Multi feed Press Stop and reinsert the document.

Description:

The double feeding sensor detected multiple documents.

Remedy:

<User Check> • Check that the thickness of the paper is within the standard. • Check that the number of documents set in each tray is within the standard.

1 Incorrect double feeding sensor threshold setting Reset the double feeding sensor threshold. 2 Double feeding sensor (Sent/ Receive) failure Replace the double feeding sensor (Sent/ Receive). 3 Key PCB failure Replace the key PCB ASSY. 4 Main PCB failure Replace the main PCB ASSY.

Code: AC00 ... AF00

Display:

Description:

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

Code: B000

Display:

Description:

The first side or second side CIS flat cable is not connected correctly.

Remedy:

1 Connection failure of the first side or second side CIS flat cable Reconnect the first side or second side CIS flat cable. 2 First side or second side CIS unit failure Replace the first side or second side CIS unit. 3 Main PCB failure Replace the main PCB ASSY.

1 Main PCB failure Replace the main PCB ASSY.

Code: C800, C900

Display:

Description:

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

Code: CA00

Display:

Unusable Device Remove USB device. Turn the machine off and then back on again. Retry using a USB flash memory drive.

Description:

A USB device not within the specifications is connected to the USB terminal, resulting in overcurrent.

Remedy:

<User Check> • Disconnect the USB device not within the specifications.

1 Main PCB failure Replace the main PCB ASSY.

Code: CB00 ... CF00

Display:

Description:

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

Code: D000

Display:

Description:

An error occurred while initializing the touch panel.

Remedy:

1 Connection failure of the touch panel PCB harness Reconnect the touch panel PCB harness. 2 Touch panel PCB failure Replace the touch panel PCB ASSY. 3 Main PCB failure Replace the main PCB ASSY.

Code: D100 ... DF00

Display:

Description:

Remedy:

Display:

Unable to Update E008

Description:

Firmware can not be installed as other function is running.

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

Code: E100

Display:

Description:

Program error

Remedy:

1 Firmware installation failure Reinstall the latest firmware. 2 Main PCB failure Replace the main PCB ASSY.

Code: E200 ... E400

Display:

Description:

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

Code: E600

Display:

Unable to Scan E6 See Troubleshooting in User's Guide.

Description:

Write error in the EEPROM of the main PCB

Remedy:

Display:

Description:

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

Code: F900

Display:

Description:

The country code was not entered correctly.

Remedy:

1 The country code was not entered correctly. Reenter the country code. (Refer to "Setting by country (function code: 74)")

Code: FA00 ... FF00

Display:

Description:

Remedy:

1 Main PCB failure Replace the main PCB ASSY.

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Brother ADS2500W Error Codes List - Download Driver Brother ADS2500W

When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.

Scan documents longer than 14 inches (35.5 cm) using ControlCenter

What is Infrastructure mode?

When I try to scan the document, the scanner application crashes. (OS X 10.11)