Canon Color imageCLASS MF746Cdw Error Codes List

Canon Color imageCLASS MF746Cdw

Canon Color imageCLASS MF746Cdw Error Codes List

Code: 10-0100

Description:

Toner Cartridge replacement notification alarm (K)

Causes:

Detail Code: 0071

Remedy:

When the replacement with a genuine Toner Cartridge was detected.

Code: 10-0100

Description:

Toner Cartridge replacement notification alarm (Y)

Causes:

Detail Code: 0072

Remedy:

When the replacement with a genuine Toner Cartridge was detected.

Code: 10-0100

Description:

Toner Cartridge replacement notification alarm (M)

Causes:

Detail Code: 0073

Remedy:

When the replacement with a genuine Toner Cartridge was detected.

Code: 10-0100

Description:

Toner Cartridge replacement notification alarm (C)

Causes:

Detail Code: 0074

Remedy:

When the replacement with a genuine Toner Cartridge was detected.

Code: 10-0100

Description:

Unidentified Toner Cartridge replacement notification alarm (K)

Causes:

Detail Code: 0181

Remedy:

When the replacement with a non-genuine Toner Cartridge was detected.

Code: 10-0100

Description:

Unidentified Toner Cartridge replacement notification alarm (Y)

Causes:

Detail Code: 0182

Remedy:

When the replacement with a non-genuine Toner Cartridge was detected.

Code: 10-0100

Description:

Unidentified Toner Cartridge replacement notification alarm (M)

Causes:

Detail Code: 0183

Remedy:

When the replacement with a non-genuine Toner Cartridge was detected.

Code: 10-0100

Description:

Unidentified Toner Cartridge replacement notification alarm (C)

Causes:

Detail Code: 0184

Remedy:

When the replacement with a non-genuine Toner Cartridge was detected.

Code: 10-0401

Description:

Toner Cartridge empty alarm (Y)

Causes:

Alarm to be generated once the Toner Cartridge becomes empty.

Remedy:

Code: 10-0402

Description:

Toner Cartridge empty alarm (M)

Causes:

Alarm to be generated once the Toner Cartridge becomes empty.

Remedy:

Code: 10-0403

Description:

Toner Cartridge empty alarm (C)

Causes:

Alarm to be generated once the Toner Cartridge becomes empty.

Remedy:

Code: 10-0404

Description:

Toner Cartridge empty alarm (Bk)

Causes:

Alarm to be generated once the Toner Cartridge becomes empty.

Remedy:

Code: 1101

Description:

Pickup Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Pickup Cassette of the host machine

Code: 1103

Description:

Pickup Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Cassette Feeding Module

Code: 1107

Description:

Pickup Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Registration to Drum Area

Code: 1108

Description:

Pickup Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Drum to Fixing Area

Code: 1109

Description:

Pickup Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Fixing to Delivery Area

Code: 110C

Description:

Pickup Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Duplex Reverse Area

Code: 110D

Description:

Pickup Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Duplex Feed Area

Code: 1901

Description:

Fixing Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Pickup Cassette of the host machine

Code: 1903

Description:

Fixing Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Cassette Feeding Module

Code: 1907

Description:

Fixing Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Registration to Drum Area

Code: 1908

Description:

Fixing Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Drum to Fixing Area

Code: 1909

Description:

Fixing Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Fixing to Delivery Area

Code: 190C

Description:

Fixing Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Duplex Reverse Area

Code: 190D

Description:

Fixing Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Duplex Feed Area

Code: 2101

Description:

Fixing Delivery Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Pickup Cassette of the host machine

Code: 2103

Description:

Fixing Delivery Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Cassette Feeding Module

Code: 2107

Description:

Fixing Delivery Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Registration to Drum Area

Code: 2108

Description:

Fixing Delivery Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Drum to Fixing Area

Code: 2109

Description:

Fixing Delivery Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Fixing to Delivery Area

Code: 210C

Description:

Fixing Delivery Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Duplex Reverse Area

Code: 210D

Description:

Fixing Delivery Stationary Jam

Causes:

Registration Sensor SR1

Remedy:

Duplex Feed Area

Code: 2901

Description:

Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Pickup Cassette of the host machine

Code: 2903

Description:

Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Cassette Feeding Module

Code: 2907

Description:

Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Registration to Drum Area

Code: 2908

Description:

Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Drum to Fixing Area

Code: 2909

Description:

Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Fixing to Delivery Area

Code: 290C

Description:

Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Duplex Reverse Area

Code: 290D

Description:

Delivery Delay Jam

Causes:

Fixing Delivery Sensor SR3

Remedy:

Duplex Feed Area

Code: 3101

Description:

Delivery Stationary Jam

Causes:

Delivery Sensor SR4

Remedy:

Pickup Cassette of the host machine

Code: 3103

Description:

Delivery Stationary Jam

Causes:

Delivery Sensor SR4

Remedy:

Cassette Feeding Module

Code: 3107

Description:

Delivery Stationary Jam

Causes:

Delivery Sensor SR4

Remedy:

Registration to Drum Area

Code: 3108

Description:

Delivery Stationary Jam

Causes:

Delivery Sensor SR4

Remedy:

Drum to Fixing Area

Code: 3109

Description:

Delivery Stationary Jam

Causes:

Delivery Sensor SR4

Remedy:

Fixing to Delivery Area

Code: 310A

Description:

Delivery Stationary Jam

Causes:

Delivery Sensor SR4

Remedy:

Delivery Area Duplex Reverse Area

Code: 310D

Description:

Delivery Stationary Jam

Causes:

Delivery Sensor SR4

Remedy:

Duplex Feed Area

Code: 3901

Description:

Reverse Delay Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Pickup Cassette of the host machine

Code: 3903

Description:

Reverse Delay Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Cassette Feeding Module

Code: 3907

Description:

Reverse Delay Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Registration to Drum Area

Code: 3908

Description:

Reverse Delay Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Drum to Fixing Area

Code: 3909

Description:

Reverse Delay Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Fixing to Delivery Area

Code: 390C

Description:

Reverse Delay Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Duplex Reverse Area

Code: 390D

Description:

Reverse Delay Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Duplex Feed Area

Code: 4101

Description:

Reverse Stationary Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Pickup Cassette of the host machine

Code: 4103

Description:

Reverse Stationary Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Cassette Feeding Module

Code: 4107

Description:

Reverse Stationary Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Registration to Drum Area

Code: 4108

Description:

Reverse Stationary Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Drum to Fixing Area

Code: 4109

Description:

Reverse Stationary Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Fixing to Delivery Area

Code: 410C

Description:

Reverse Stationary Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Duplex Reverse Area

Code: 410D

Description:

Reverse Stationary Jam

Causes:

Duplex Reverse Sensor R21

Remedy:

Duplex Feed Area

Code: 4901

Description:

Duplex Feed Delay Jam

Causes:

Duplex Re-pickup Sensor SR22

Remedy:

Pickup Cassette of the host machine

Code: 4903

Description:

Duplex Feed Delay Jam

Causes:

Duplex Re-pickup Sensor SR22

Remedy:

Cassette Feeding Module

Code: 4907

Description:

Duplex Feed Delay Jam

Causes:

Duplex Re-pickup Sensor SR22

Remedy:

Registration to Drum Area

Code: 4908

Description:

Duplex Feed Delay Jam

Causes:

Duplex Re-pickup Sensor SR22

Remedy:

Drum to Fixing Area

Code: 4909

Description:

Duplex Feed Delay Jam

Causes:

Duplex Re-pickup Sensor SR22

Remedy:

Fixing to Delivery Area

Code: 490C

Description:

Duplex Feed Delay Jam

Causes:

Duplex Re-pickup Sensor SR22

Remedy:

Duplex Reverse Area

Code: 490D

Description:

Duplex Feed Delay Jam

Causes:

Duplex Re-pickup Sensor SR22

Remedy:

Duplex Feed Area

Code: 5901

Description:

Duplex Re-pickup Jam

Causes:

Registration Sensor SR1

Remedy:

Pickup Cassette of the host machine

Code: 5903

Description:

Duplex Re-pickup Jam

Causes:

Registration Sensor SR1

Remedy:

Cassette Feeding Module

Code: 5907

Description:

Duplex Re-pickup Jam

Causes:

Registration Sensor SR1

Remedy:

Registration to Drum Area

Code: 5908

Description:

Duplex Re-pickup Jam

Causes:

Registration Sensor SR1

Remedy:

Drum to Fixing Area

Code: 5909

Description:

Duplex Re-pickup Jam

Causes:

Registration Sensor SR1

Remedy:

Fixing to Delivery Area

Code: 590C

Description:

Duplex Re-pickup Jam

Causes:

Registration Sensor SR1

Remedy:

Duplex Reverse Area

Code: 590D

Description:

Duplex Re-pickup Jam

Causes:

Registration Sensor SR1

Remedy:

Duplex Feed Area

Code: 590E

Description:

Duplex Re-pickup Jam

Causes:

Registration Sensor SR1

Remedy:

Duplex Pickup Area

Code: 6101

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Pickup Cassette of the host machine

Code: 6103

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Cassette Feeding Module

Code: 6107

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Registration to Drum Area

Code: 6108

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Drum to Fixing Area

Code: 6109

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Fixing to Delivery Area

Code: 610C

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Duplex Reverse Area

Code: 610D

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Duplex Feed Area

Code: 6201

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Pickup Cassette of the host machine

Code: 6203

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Cassette Feeding Module

Code: 6207

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Registration to Drum Area

Code: 6208

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Drum to Fixing Area

Code: 6209

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Fixing to Delivery Area

Code: 620C

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Duplex Reverse Area

Code: 620D

Description:

Wrapping Jam

Causes:

Fixing Delivery Sensor SR3, Duplex Reverse Sensor SR21

Remedy:

Duplex Feed Area

Code: 7101

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Pickup Cassette of the host machine

Code: 7102

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Multi-purpose Tray

Code: 7103

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Cassette Feeding Module

Code: 7107

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Registration to Drum Area

Code: 7108

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Drum to Fixing Area

Code: 7109

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Fixing to Delivery Area

Code: 710C

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Duplex Reverse Area

Code: 710D

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Duplex Feed Area

Code: 710E

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Duplex Pickup Area

Code: 7201

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Pickup Cassette of the host machine

Code: 7202

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Multi-purpose Tray

Code: 7203

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Cassette Feeding Module

Code: 7207

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Registration to Drum Area

Code: 7208

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Drum to Fixing Area

Code: 7209

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Fixing to Delivery Area

Code: 720C

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Duplex Reverse Area

Code: 720D

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Duplex Feed Area

Code: 720E

Description:

Internal residual jam

Causes:

Registration Sensor Fixing Delivery Sensor Arch Sensor SR1 SR3 SR2

Remedy:

Duplex Pickup Area

Code: 7901

Description:

Door Open Jam

Causes:

Registration Sensor Multi-purpose Tray Paper Sensor Fixing Delivery Sensor Delivery Sensor Duplex Re-pickup Sensor SR1 SR6 SR3 SR4 SR22

Remedy:

Pickup Cassette of the host machine

Code: 7902

Description:

Door Open Jam

Causes:

Registration Sensor Multi-purpose Tray Paper Sensor Fixing Delivery Sensor Delivery Sensor Duplex Re-pickup Sensor SR1 SR6 SR3 SR4 SR22

Remedy:

Multi-purpose Tray

Code: 7903

Description:

Door Open Jam

Causes:

Registration Sensor Multi-purpose Tray Paper Sensor Fixing Delivery Sensor Delivery Sensor Duplex Re-pickup Sensor SR1 SR6 SR3 SR4 SR22

Remedy:

Cassette Feeding Module

Code: 7907

Description:

Door Open Jam

Causes:

Registration Sensor Multi-purpose Tray Paper Sensor Fixing Delivery Sensor Delivery Sensor Duplex Re-pickup Sensor SR1 SR6 SR3 SR4 SR22

Remedy:

Registration to Drum Area

Code: 7908

Description:

Door Open Jam

Causes:

Registration Sensor Multi-purpose Tray Paper Sensor Fixing Delivery Sensor Delivery Sensor Duplex Re-pickup Sensor SR1 SR6 SR3 SR4 SR22

Remedy:

Drum to Fixing Area

Code: 7909

Description:

Door Open Jam

Causes:

Registration Sensor Multi-purpose Tray Paper Sensor Fixing Delivery Sensor Delivery Sensor Duplex Re-pickup Sensor SR1 SR6 SR3 SR4 SR22

Remedy:

Fixing to Delivery Area

Code: 790C

Description:

Door Open Jam

Causes:

Registration Sensor Multi-purpose Tray Paper Sensor Fixing Delivery Sensor Delivery Sensor Duplex Re-pickup Sensor SR1 SR6 SR3 SR4 SR22

Remedy:

Duplex Reverse Area

Code: 790D

Description:

Door Open Jam

Causes:

Registration Sensor Multi-purpose Tray Paper Sensor Fixing Delivery Sensor Delivery Sensor Duplex Re-pickup Sensor SR1 SR6 SR3 SR4 SR22

Remedy:

Duplex Feed Area

Code: 790E

Description:

Door Open Jam

Causes:

Registration Sensor Multi-purpose Tray Paper Sensor Fixing Delivery Sensor Delivery Sensor Duplex Re-pickup Sensor SR1 SR6 SR3 SR4 SR22

Remedy:

Duplex Pickup Area

Code: E000-0000

Description:

Error in temperature rising of Fixing Assembly

Causes:

The temperature of the Fixing Assembly did not reach a certain temperature within the specified time after starting temperature control.

Remedy:

1. Check the harness/connector between the Fixing Assembly and the Engine Controller PCB (UN1). 2. Check the harness/connector between the Fixing Assembly and the Fixing Power Supply PCB (UN3). 3. Check the harness/connector between the Fixing Power Supply PCB (UN3) and the Engine Controller PCB (UN1). 4. Replace the Fixing Assembly. 5. Replace the Fixing Power Supply PCB (UN3). 6. Replace the Low Voltage Power Supply PCB (UN2). 7. Replace the Engine Controller PCB (UN1).

Code: E001-0000

Description:

Abnormal high temperature of the Fixing Assembly

Causes:

It was detected that the temperature of the Fixing Assembly (Main Thermistor) (TH801) was abnormally high.

Remedy:

Code: E001-0001

Description:

Abnormal high temperature of the Fixing Assembly

Causes:

It was detected that the temperature of the Fixing Assembly (Sub Thermistor) (TH802/TH803) was abnormally high.

Remedy:

Code: E003-0000

Description:

Abnormal low temperature of the Fixing Assembly

Causes:

It was detected that the temperature of the Fixing Assembly (main Thermistor) (TH801) was abnormally low.

Remedy:

Code: E003-0001

Description:

Abnormal low temperature of the Fixing Assembly

Causes:

It was detected that the temperature of the Fixing Assembly (Sub Thermistor) (TH802/TH803) was abnormally low.

Remedy:

Code: E004-0000

Description:

Error in fixing power supply drive circuit

Causes:

The zero cross signal was not detected for the specified period of time or longer.

Remedy:

1. Check the harness/connector between the Engine Controller PCB (UN1) and the Thermistor (TH801/TH802/TH803). 2. Check the harness/connectors between the Fixing Assembly and the Fixing Power Supply PCB (UN3). 3. Check the harness/connector between the Fixing Power Supply PCB (UN3) and the Engine Controller PCB (UN1). 4. Replace the Fixing Assembly. 5. Replace the Fixing Power Supply PCB (UN3). 6. Replace the Low Voltage Power Supply PCB (UN2). 7. Replace the Engine Controller PCB (UN1).

Code: E012-0000

Description:

Drum Motor startup error

Causes:

Revolution of the Drum Motor (M2) did not reach the specified value

Remedy:

1. Check the harness/connector between the Drum Motor (M2) and the Driver PCB (UN11). 2. Check the harness/connectors between the Driver PCB (UN11) and the Engine Controller PCB (UN1). 3. Replace the Drum Motor (M2). 4. Replace the Driver PCB (UN11). 5. Replace the Engine Controller PCB (UN1).

Code: E012-0001

Description:

Drum Motor rotation error

Causes:

Revolution of the Drum Motor (M2) was out of the specified range.

Remedy:

Code: E014-0000

Description:

Error in startup of the Fixing motors

Causes:

Revolution of the Fixing Motor (M4) did not reach the specified value.

Remedy:

1. Check the harness/connector between the Fixing Motor (M4) and the Driver PCB (UN11). 2. Check the harness/connector between the Driver PCB (UN11) and the Engine Controller PCB (UN1). 3. Replace the Fixing Motor (M4). 4. Replace the Driver PCB (UN11). 5. Replace the Engine Controller PCB (UN1).

Code: E014-0001

Description:

Fixing Motor rotation error

Causes:

Revolution of the Fixing Motor (M4) did not reach the specified value.

Remedy:

Code: E015-0000

Description:

Development engagement/disengagement error

Causes:

The error was detected after the development disengagement operation.

Remedy:

The error is likely caused by failure of the Developing Disengagement Solenoid (K) (SL2) / Developing Disengagement Solenoid (YMC) (SL4) or the Developing Disengagement Switch (K) (SW3) / Developing Disengagement Switch (YMC) (SW2). 1. Check the harness/connector between the Developing Disengagement Solenoid (K) (SL2) / Developing Disengagement Solenoid (YMC) (SL4) and the Driver PCB (UN11), and the harness/ connector between the Developing Disengagement Switch (K) (SW3) / Developing Disengagement Switch (YMC) (SW2) and the Driver PCB (UN11).2. Check the harness/connector between the Driver PCB (UN11) and the Engine Controller PCB (UN1).3. Replace the Developing Disengagement Switch (K) (SW3) or the Developing Disengagement Switch (YMC) (SW2).4. Replace the Developing Disengagement Solenoid (K) (SL2) or the Developing Disengagement Solenoid (YMC) (SL4).5. Replace the Driver PCB (UN11).6. Replace the Engine Controller PCB (UN1).

Code: E015-0001

Description:

Pickup cassette (host machine) lift-up error

Causes:

After lift-up of the Lifting Plate of the cassette of the host machine started, ON status of the Paper Surface Sensor of the cassette of the host machine was not detected within the specified period of time.

Remedy:

1. While the cassette of the host machine is removed, turn ON the power and insert the cassette, then check the operation sound of the Lifter Motor. When there is operation sound of the Lifter Motor, check if the Lifting Plate has been lifted up.<When the Lifting Plate has been lifted up>1. Check the harness/connector between the Cassette Feeder Driver PCB (UN20) and the Cassette Paper Surface Sensor (SR32) of the host machine.2. Replace the Cassette Paper Surface Sensor (SR32).3. Replace the Cassette Feeder Driver PCB (UN20).4. Replace the Engine Controller PCB (UN1).<When the Lifting Plate has not been lifted up>1. Check the condition of the gear at the host machine side (missing teeth, swing). 2. Check the harness/connector between the Lifter Solenoid (SL5) and the Engine Controller PCB (UN1).3. Check the harness/connector between the Pickup Motor (M1) and the Driver PCB (UN11). 4. Check the harness/connector between the Driver PCB (UN11) and the Engine Controller PCB (UN1). 5. Replace the Lifter Solenoid (SL5) 6. Replace the Pickup Motor (M1).7. Replace the Driver PCB (UN11).8. Replace the Engine Controller PCB (UN1).<When there is no operation sound of the motor>1. Check the harness/ connector between the Pickup Motor (M1) and the Driver PCB (UN11).2. Check the harness/ connector between the Driver PCB (UN11) and the Engine Controller PCB (UN1).3. Replace the Pickup Motor (M1).4. Replace the Driver PCB (UN11).5. Replace the Engine Controller PCB (UN1).

Code: E015-0002

Description:

Pickup Cassette (Option) lift-up error

Causes:

After lift-up of the Lifting Plate of the 1st Paper Feeder started, ON status of the Paper Surface Sensor of the 1st Paper Feeder was not detected within the specified period of time.

Remedy:

1. While the cassette of the Paper Feeder is removed, turn ON the power and insert the cassette, then check the operation sound of the Lifter Motor.When there is operation sound of the Lifter Motor, check if the Lifting Plate has been lifted up.<When the Lifting Plate has been lifted up>1. Check the harness/connector between the Cassette Feeder Driver PCB (UN20) and the Cassette Paper Surface Sensor (SR32).2. Replace the Cassette Paper Surface Sensor (SR32).3. Replace the Cassette Feeder Driver PCB (UN20).<When the Lifting Plate has not been lifted up>1. Check the condition of the gear of the Paper Feeder (missing teeth, swing). 2. Check the harness/connector between the Lifter Solenoid (SL21) and the Cassette Feeder Driver PCB (UN20). 2. Check the harness/connector between the Cassette Feeder Driver PCB (UN20) and the Pickup Motor(M9).3. Replace the Pickup Motor (M9). 4. Replace the Lifter Solenoid (SL21). 5. Replace the Cassette Feeder Driver PCB (UN20).<When there is no operation sound of the motor>,1. Check the harness/connector between the Cassette Feeder Driver PCB (UN20) and the Pickup Motor (M9)2. Replace the Pickup Motor (M9).3. Replace the Cassette Feeder Driver PCB (UN20).

Code: E020-0000

Description:

Color Displacement/Density Sensor error

Causes:

An error in the Color Displacement/Density Sensor was detected.

Remedy:

1. Check the harness/connector between the RD Sensor (UN7) and the Engine Controller PCB (UN1). 2. Replace the RD Sensor (UN7). 3. Replace the Engine Controller PCB (UN1).

Code: E021-1000

Description:

Yellow Developing Motor rotation error

Causes:

It was judged that the Developing Motor did not rotate.

Remedy:

1. Check the harness/connector between the Developing Motor (M3) and the Driver PCB (UN11). 2. Check the harness/connector between the Driver PCB (UN11) and the Engine Controller PCB (UN1). 3. Replace the Developing Motor (M3). 4. Replace the Driver PCB (UN11). 5. Replace the Engine Controller PCB (UN1)

Code: E021-1001

Description:

Magenta Developing Motor rotation error

Causes:

It was judged that the Developing Motor did not rotate.

Remedy:

Code: E021-1002

Description:

Cyan Developing Motor rotation error

Causes:

It was judged that the Developing Motor did not rotate.

Remedy:

Code: E021-1003

Description:

Black Developing Motor rotation error

Causes:

It was judged that the Developing Motor did not rotate.

Remedy:

Code: E021-2000

Description:

Error in startup of the Yellow Developing Motor

Causes:

Revolution of the Developing Motor did not reach the specified value.

Remedy:

Code: E021-2001

Description:

Error in startup of the Magenta Developing Motor

Causes:

Revolution of the Developing Motor did not reach the specified value.

Remedy:

Code: E021-2002

Description:

Error in startup of the Cyan Developing Motor

Causes:

Revolution of the Developing Motor did not reach the specified value.

Remedy:

Code: E021-2003

Description:

Error in startup of the Black Developing Motor

Causes:

Revolution of the Developing Motor did not reach the specified value.

Remedy:

Code: E052-0000

Description:

Duplex Feed Unit absent error

Causes:

Connection of the Duplex Feed Unit was not correct.

Remedy:

1. Replace the Engine Controller PCB (UN1).

Code: E066-0000

Description:

Environment Sensor error

Causes:

An error in the Environment Sensor was detected.

Remedy:

1. Check the harness/connection between the Engine Controller PCB (UN1) and the Environment Sensor PCB (UN10). 2. Replace the Environment Sensor PCB (UN10). 3. Replace the Engine Controller PCB (UN1).

Code: E078-0000

Description:

Primary transfer disengagement mechanism error

Causes:

Primary transfer disengagement mechanism did not work properly.

Remedy:

1. Check the harness/connector between the Primary Transfer Disengagement Switch (SW4) and the Engine Controller PCB (UN1). 2. Check the harness/connector between the Primary Transfer Disengagement Solenoid (SL30) and the Engine Controller PCB (UN1). 3. Replace the ITB Unit (including the Primary Transfer Disengagement Switch / Primary Transfer Disengagement Solenoid). 4. Replace the Engine Controller PCB (UN1).

Code: E100-0000

Description:

Yellow Scanner area failure

Causes:

Error in the Scanner Motor, Laser Scanner Unit, or BD detection in the yellow scanner area was detected.

Remedy:

1. Check the harness/connector between the Laser Scanner Unit and the Engine Controller PCB (UN1). 2. Replace the Laser Scanner Unit. 3. Replace the Engine Controller PCB (UN1).

Code: E100-0001

Description:

Magenta Scanner area failure

Causes:

Error in the Scanner Motor, Laser Scanner Unit, or BD detection in the magenta scanner area was detected.

Remedy:

1. Check the harness/connector between the Laser Scanner Unit and the Engine Controller PCB (UN1). 2. Replace the Laser Scanner Unit. 3. Replace the Engine Controller PCB (UN1).

Code: E100-0002

Description:

Cyan Scanner area failure

Causes:

Error in the Scanner Motor, Laser Unit, or BD detection in the cyan scanner area was detected.

Remedy:

1. Check the harness/connector between the Laser Scanner Unit and the Engine Controller PCB (UN1). 2. Replace the Laser Scanner Unit. 3. Replace the Engine Controller PCB (UN1).

Code: E100-0003

Description:

Black scanner area failure

Causes:

Error in the Scanner Motor, Laser Scanner Unit, or BD detection in the black scanner area was detected.

Remedy:

1. Check the harness/connector between the Laser Scanner Unit and the Engine Controller PCB (UN1). 2. Replace the Laser Scanner Unit. 3. Replace the Engine Controller PCB (UN1).

Code: E110-0000

Description:

Pseudo BD detection error

Causes:

The error is detected when the completion of pseudo BD measurement is not notified within the specified period of time after the pseudo BD generation.

Remedy:

1. Check the harness/connector between the Laser Scanner Unit and the Engine Controller PCB (UN1). 2. Replace the Laser Scanner Unit. 3. Replace the Engine Controller PCB (UN1).

Code: E194-0000

Description:

Color Displacement/Density Sensor, Color Displacement Sensor error

Causes:

An error in the Color Displacement/Density Sensor, Color Displacement Sensor were detected.

Remedy:

1. Replace the Toner Cartridge. 2. Check the harness/connector between the Color Displacement/Density Sensor and the Engine Controller PCB (UN1). 3. Replace the Color Displacement/Density Sensor. 4. Replace the Engine Controller PCB (UN1) 5. Replace the ITB Unit.

Code: E196-0000

Description:

DC Controller error

Causes:

Update of the DC Controller failed.

Remedy:

1. Install the set of controller firmware. 2. Replace the Engine Controller PCB (UN1).

Code: E196-1000

Description:

ROM writing/reading error (Main ROM)

Causes:

Error in the writing/reading of the main program in the Main Controller PCB (Main ROM)

Remedy:

1. Update the firmware. 2. Replace the Main Controller PCB (UN30).

Code: E196-2000

Description:

ROM writing/reading error (Setting values storage ROM)

Causes:

Error in the writing/reading the setting values storage area in the Main Controller PCB (Setting values storage ROM)

Remedy:

1. Update the firmware. 2. Replace the Main Controller PCB (UN30).

Code: E196-3000

Description:

ROM writing/reading error (eMMC)

Causes:

Unable to read/write data from the eMMC. The eMMC failure occurred.

Remedy:

1. Update the firmware. 2. Replace the Main Controller PCB (UN30).

Code: E196-3001

Description:

ROM-ID mismatch (eMMC)

Causes:

The eMMC was replaced incorrectly. The eMMC failure occurred.

Remedy:

1. Update the firmware. 2. Replace the Main Controller PCB (UN30).

Code: E198-0000

Description:

Engine Controller memory failure

Causes:

Error in the nonvolatile memory on the Engine Controller PCB

Remedy:

1. Turn OFF and then ON the power and check if the symptom occurs again. 2. Replace the Engine Controller PCB (UN1).

Code: E202-0001

Description:

CIS Unit HP error (outward)

Causes:

The Scanner (CIS) could not detect the home position when starting scanning operation.

Remedy:

1. Check the harnesses/connectors connecting from the Main Controller PCB (UN30) to the CIS Unit HP Sensor (SR11) and the Reader Motor (M5) 2. Replace the CIS HP Sensor (SR11). 3. Replace the Reader Motor (M5). 4. Replace the CIS Unit. 5. Replace the Reader Unit. 6. Replace the Main Controller PCB (UN30).

Code: E202-0002

Description:

CIS Unit HP error (homeward)

Causes:

The Scanner (CIS) could not detect the home position when completing scanning operation.

Remedy:

Code: E225-0001

Description:

Light intensity of the CIS Unit at the reference level or below

Causes:

When the light intensity is at the reference level or below at shading.

Remedy:

1. Disconnect and then connect the Flexible Cable. 2. Replace the Flexible Cable. 3. Replace the CIS Unit. 4. Replace the Main Controller PCB (UN30).

Code: E246-0000 ... E355-0005

Description:

System error

Causes:

System error.

Remedy:

Contact the sales company.

Code: E719-0000

Description:

Error in communication with the New Card Reader (serial communication)

Causes:

Unable to communicate with the new Card Reader.

Remedy:

1. Check the connection of the New Card Reader.

Code: E732-0000

Description:

Scanner communication error.

Causes:

Scanner communication error

Remedy:

1. Install the set of the controller firmware. 2.Replace the Main Controller PCB (UN30).

Code: E733-0000

Description:

Printer communication error

Causes:

Communication error between the Engine Controller PCB and the Main Controller PCB occurred.

Remedy:

1. Check the harness/connector connection between the Engine Controller PCB (UN1) and the Main Controller PCB (UN30). 2. Install the set of the controller firmware. 3. Replace the Main Controller PCB (UN30). 4. Replace the Engine Controller PCB (UN1).

Code: E736-0000

Description:

Fax communication error

Causes:

Communication error with CCU/modem.

Remedy:

1. Check the connection of the NCU PCB (UN38). 2. Replace the NCU PCB (UN38). 3. Replace the Main Controller PCB (UN30).

Code: E736-0001

Description:

Error in ROM for backing up fax data

Causes:

An error occurred in ROM for backing up fax data.

Remedy:

1. Check the connection of the NCU PCB (UN38). 2. Replace the NCU PCB (UN38). 3. Replace the Main Controller PCB (UN30).

Code: E743-0000

Description:

DDI communication error

Causes:

Software sequence error

Remedy:

1. Turn OFF and then ON the power.

Code: E744-0001

Description:

Incorrect combination of language file versions

Causes:

Language file version did not match that of the main program.

Remedy:

1. Update the firmware

Code: E744-0002

Description:

Language file error

Causes:

The size of the language file exceeded the allowed size.

Remedy:

1. Update the firmware.

Code: E744-4000

Description:

Invalid engine connection error

Causes:

Invalid engine connection was detected.

Remedy:

1. Check if the valid Engine Controller PCB (UN1) is installed. 2. Update the firmware. 3. Replace the Engine Controller PCB (UN1).

Code: E744-5000

Description:

Communication error between the Controller PCB and the Main Controller PCB

Causes:

Communication with the Control Panel PCB could not be established.

Remedy:

1. Check the harness/connector between the Panel PCB (UN31) and the Main Controller PCB (UN30). 2. Replace the Control Panel (including the Panel PCB(UN31)). 3. Replace the Main Controller PCB (UN30).

Code: E744-6000

Description:

Communication error with Wireless LAN PCB

Causes:

Communication with the Wireless LAN PCB could not be established.

Remedy:

1. Turn OFF and then ON the main power. 2. Check the harness/connector connection between the Wireless LAN PCB (UN35) and the Main Controller PCB (UN30) 3. Install the set of the controller firmware. 4. Replace the Wireless LAN PCB (UN35). 5. Replace the Main Controller PCB (UN30).

Code: E744-7000

Description:

Backup microcomputer error

Causes:

An error in the microcomputer which retains fax job information of the Main Controller PCB.

Remedy:

1. Update the firmware. 2. Replace the Main Controller PCB (UN30).

Code: E746-0000

Description:

Main Controller PCB error (others)

Causes:

A communication error of the Main Controller PCB occurred (other than scan-related communication error).

Remedy:

1. Update the firmware. 2. Replace the Main Controller PCB (UN30).

Code: E766-8000

Description:

Firmware error

Causes:

Information on digital registration could not be obtained.

Remedy:

1. Install the Engine Controller firmware. 2. Install the set of Controller firmware. 3. Replace the Engine Controller (UN1).

Code: E766-9000

Description:

Scanner power state error

Causes:

Error in power state of the Laser Scanner Unit (firmware-dependent).

Remedy:

1. Update the firmware. 2. Replace the Laser Scanner Unit.

Code: E805-0005

Description:

Cartridge Fan error

Causes:

The Cartridge Fan failed to rotate at the specified revolution.

Remedy:

1. Check the connection of the Cartridge Fan (FM2). 2. Replace the Cartridge Fan (FM2).

Code: E806-0000

Description:

Power Supply Fan error

Causes:

The Power Supply Fan (power supply) failed to rotate at the specified revolution.

Remedy:

1. Check the connection of the Power Supply Fan. 2. Replace the Power Supply Fan (FM1).

Code: E808-0000

Description:

Low voltage power supply failure

Causes:

When the printer has detected a low voltage power supply failure.

Remedy:

1. Check the harness/connector between the Engine Controller PCB (UN1) and the Low Voltage Power Supply PCB (UN2). 2. Replace the Low Voltage Power Supply PCB (UN2). 3. Replace the Engine Controller PCB (UN1).

Code: E840-0000

Description:

Pressure release mechanism error

Causes:

An error in pressure release mechanism of the Fixing Assembly was detected.

Remedy:

1. Check the harness/connector between the Fixing Pressure Release Switch (SW5) and the Engine Controller PCB (UN1). 2. Check the harness/connector between the Fixing Motor (M4) and the Driver PCB (UN11). 3. Check the harness/connector between the Driver PCB (UN11) and the Engine Controller PCB (UN1). 4. Replace the Fixing Pressure Release Switch (SW5). 5. Replace the Fixing Motor (M4). 6. Replace the Fixing Assembly. 7. Replace the Driver PCB (UN11). 8. Replace the Engine Controller PCB (UN1).

Instructions for clearing error codes

Description

This article lists the error codes that could be displayed on the device and the steps to correct them.

Solution

Check the following to find out possible causes and solutions for each error code.

Countermeasures for Each Error Code

Check the following to find out possible causes and solutions for each error code.

If an error occurs such as when printing is not successful or when you cannot send or receive a fax or scanned original, the corresponding error code is displayed in a report or in the job log screen as a three-digit number.

For how to print an error report and information in the report Printing Reports and Lists

For details of the job log screen <Status Monitor> Screen

#001 to #099

#401 to #499

#701 to #799

#801 to #899

#901 to #999

#001 to #099

#001

An original jams in the feeder.

Remove the jammed original. Paper Jams in the Feeder

#003

A fax could not be sent or received due to its large data size.

When sending a fax: Reduce the resolution, and scan the original. Basic Operations for Sending Faxes

When receiving a fax: Ask the sender to divide the original into multiple sections or reduce the resolution before sending.

#005

A fax could not be sent because the recipient's machine did not respond within 35 seconds.

When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. When sending the fax overseas, insert pauses in the fax number. Basic Operations for Sending Faxes

#012

A fax could not be sent because the recipient's machine ran out of paper.

Ask the recipient to reload the paper.

#018

A fax could not be sent since the recipient's machine did not respond because the line was busy or for other reasons.

#022

Sending of a fax from a computer is disabled.

To send a fax from a computer, you need to set <Allow Fax Driver TX> to <On>. For more information, contact your Administrator. Restricting the Fax Sending Functions

A fax could not be forwarded because the specified destination was deleted from the Address Book.

Register the forwarding destination again. If the documents that failed to be forwarded remain in memory, you can forward it again.

Registering Destinations

Forwarding the Received Documents Automatically

#037

A document could not be sent because the memory was full.

If a job queued, wait until the job is completed.

If a received document is stored to memory, print or delete it. Saving Received Documents into the Machine (Memory Reception)

If sending an original with many pages, divide it into multiple sections.

If sending a fax, reduce the resolution to scan the original. Basic Operations for Sending Faxes

PC faxing failed because the number of destinations specified for simultaneous transmission exceeded the maximum value.

Clear the [Set the number of destinations that can be specified at once to 2000] check box in the fax driver.

Open the printer folderÂ Â Right-click the fax driver icon for this machineÂ Â [Printer properties] or [Properties]Â Â [Device Settings] tab

NOTE

To know how to open the printer folder Basic Windows Operations

The file is too large to print.

Optimize the file to reduce the size or divide the file into sections, and then proceed to printing again.

Try printing from the printer driver. This may work well.

#054

A fax could not be sent because the specified destination fax number exceeded 40 digits.

Specify the destination fax number within 40 digits.

#099

An operation that caused a job to be canceled has been performed.

When you cancel a job, this error code is displayed, but this is not abnormal. Print, send, or receive documents again as necessary.

#401 to #499

#401

A scanned original could not be stored to a USB memory device due to insufficient memory space.

Delete unnecessary data to free space in the USB memory device, or connect a different USB memory device. Using a USB Memory Device

#406

A scanned document could not be stored to a USB memory device due to an error.

Remove the USB memory device, and connect it again. Using a USB Memory Device

Reduce the number of originals to scan.

#408

Read failed because the USB memory device was removed while data was being read from it.

Check that the USB memory device has not been removed and then read the data again.

Using a USB Memory Device

Printing from a USB Memory Device (Memory Media Print)

The connected USB memory device is using an unsupported format.

Check that the USB memory device is using a format supported by this machine. Using a USB Memory Device

#701 to #799

#701

Authentication failed because an incorrect Department ID or PIN was entered when the Department ID Management was activated.

Enter the correct Department ID and PIN.

Continuing operating without entering a Department ID was attempted even though unknown-ID jobs (functions that permit operations without a Department ID and PIN) were disabled in the Department ID Management.

Enable unknown-ID jobs in System Manager Mode in Remote UI. Setting the Department ID Management

#703

Data could not be written because the memory space that was allocated for images was full when sending an e-mail/I-Fax or storing to a shared folder/FTP server.

If another sending document is queued, wait for a while until it is completed, and send again.

Divide the document into multiple sections before sending.

Delete the documents that are stored in memory.

Turn OFF the machine, wait for at least 10 seconds, and turn it back ON.

#751

The FTP server has not been started up or a network connection has been cut. (Failure to connect to the destination is sometimes caused by a disconnection en route.)

Check the destination.

Check the network status. Viewing Network Settings

The IP address was not set correctly.

Check <TCP/IP Settings>. Setting IP Addresses

#752

E-mail sending or I-Fax sending/receiving was impossible because an incorrect SMTP/POP3 server name was set.

Check the SMTP/POP3 server name, and correct the setting.

Configuring Basic E-Mail Settings

Configuring E-Mail/I-Fax Communication Settings

E-mail sending or I-Fax sending/receiving was impossible because an incorrect domain name was set.

Check the domain name, and correct the setting. Configuring DNS

E-mail sending or I-Fax sending/receiving was impossible because the machine was not connected to a network correctly.

Check whether the machine is properly installed and correctly connected to the network.

Problems with the Network

Problems with Wireless LAN Connection

#753

Scanned data could not be sent as e-mail, not sent/received as I-Fax, or not stored in the shared folder/FTP server because the LAN cable is disconnected.

Check whether the LAN cable is connected correctly. Connecting to a Wired LAN

#755

Scanned data could not be sent as e-mail or I-Fax nor stored in the shared folder or FTP server because TCP/IP was not working correctly.

Check <TCP/IP Settings>, and set correctly. <Network>

An IP address is not set.

Set the IP address correctly. Setting IP Addresses

The machine cannot communicate with devices on a network immediately after the machine starts up because the waiting time for the start of the communication is set.

The machine cannot start communicating immediately after it is turned ON. Wait until the set time for <Wait Time for Conn. at Startup> passes after turning ON the machine, and send again. Setting a Wait Time for Connecting to a Network

#766

The certificate has expired.

Update the certificate or use a certificate that has not expired.

Check that the <Current Date/Time Settings> are correct. Setting the Date/Time

#801 to #899

#801

When communicating with an SMTP server to send an e-mail/I-Fax, a timeout error occurred from the server.

Check whether SMTP is running on the network correctly.

Check whether the machine is properly installed and correctly connected to the network.

Problems with the Network

Problems with Wireless LAN Connection

When communicating with the SMTP server, an error returned from the server.

Check whether the SMTP server is set correctly.

A destination is not set correctly.

Check whether the destination is set correctly.

When storing a scanned original into the shared folder, an error occurred from the folder.

Check whether the shared folder and the computer that has the shared folder are running correctly.

The incorrect folder name or password was specified when storing to the shared folder.

Check the destination settings.

#802

The SMTP/POP3/FTP server name is not set correctly.

Set the SMTP/POP3/FTP server name correctly.

Configuring Basic E-Mail Settings

Configuring E-Mail/I-Fax Communication Settings

Registering Destinations from Remote UI

#804

No access privileges to access the shared folder/FTP server are granted.

Assign the privilege for writing data to the storage folder to the sender (user name registered in the destination). For details, contact your Network Administrator.

The incorrect folder name was specified when storing to the shared folder/FTP server.

Check the destination settings.

#806

When storing data to a shared folder/FTP server, an incorrect user name or password was specified.

The same user name and password as those registered in a shared folder/FTP server must be registered in the Address Book.

Setting a Shared Folder as a Save Location

Registering Destinations from Remote UI

When sending an e-mail/I-Fax, an incorrect destination was specified.

Enter the correct e-mail address, and send the message again. If the destination that was registered in the Address Book was used, check whether the e-mail address is correct. Registering Destinations

#808

An error or timeout occurred on the FTP server.

Check the FTP server settings.

#809

There is a file with the same name on the FTP/SMB server, which could not be overwritten.

Delete the file in question on the FTP/SMB server, and then try sending again.

#810

An error has been returned from the POP3 server when sending an e-mail or sending/receiving I-Fax.

Check whether the POP3 server is set correctly.

Check whether your mail server and network are running correctly. For more information, contact your Network Administrator.

#813

The login name or the password that is used on the POP3 server is not set correctly.

Correctly enter the login name or the password that is used on the POP3 server.

#816

The number of print pages has reached the upper limit specified for the department.

To reset the print page count, click [Clear Count] on the [Department ID Management] page of Remote UI. Setting the Department ID Management

#818

The received data is in a file format that the machine cannot print.

Contact the other party and ask them to resend the data in a different file format.

#819

The received data is not supported (incorrect MIME information).

Contact the other party and ask them to check the settings and then resend the data.

#820

The received data is not supported (incorrect BASE64 or uuencode information).

Contact the other party and ask them to check the settings and then resend the data.

#821

The received data is not supported (a TIFF analysis error occurred).

Contact the other party and ask them to check the settings and then resend the data.

#822

An file in a USB memory device could not be printed because the format of the file is not supported.

Check the supported file formats and save the file again. Printer Functions

#827

The received data is not supported (includes unsupported MIME information).

Contact the other party and ask them to check the settings and then resend the data.

#829

The received data exceeds the maximum receivable size.

In fax reception, the machine deletes the data for page 1,000 onwards and either prints the first 999 pages or holds them in memory. Get the sender to resend page 1,000 onwards.

In I-Fax reception, the machine cannot receive the e-mail if its size exceeds 24 MB. Ask the sender to reduce the size of the e-mail down to under 24 MB and try resending.

#839

A user name and password that are used for SMTP authentication are not set correctly.

Set the user name and password correctly.

Configuring Basic E-Mail Settings

Configuring E-Mail/I-Fax Communication Settings

#841

When sending an e-mail/I-Fax, an encryption algorithm that is common to the mail server is not present.

Clear the [Use TLS for SMTP]/[Use TLS for POP] check box. Configuring E-Mail/I-Fax Communication Settings

Add the common encryption algorithm to the mail server settings.

A TLS server certificate verification error has occurred during communication with the SMTP server.

Check that the CA certificate that signed the TLS server certificate on the SMTP server side is registered to the machine by using the Remote UI.

Check that the TLS server certificate on the SMTP server side is valid.

Check that the TLS server certificate is not a self-signed one.

#844

TLS encrypted communication to a POP3 server failed when sending an e-mail with POP before SMTP.

Check the TLS encrypted communication settings in the POP3 server.

Clear the [Use TLS for POP] check box. If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP. Configuring E-Mail/I-Fax Communication Settings

When verifying an TLS server certificate to communicate to the POP3 server, a verification error occurred.

Check that the CA certificate that signed the TLS server certificate on the POP3 server side is registered to the machine by using the Remote UI.

Check that the TLS server certificate on the POP3 server side is valid.

Check that the TLS server certificate is not a self-signed certificate.

#846

An e-mail or I-Fax could not be sent due to a POP authentication failure.

Check the setting, and try again. Configuring E-Mail/I-Fax Communication Settings

#852

The machine turns OFF for some reason.

Check whether the power plug is inserted into an outlet firmly.

#853

A document could not be printed because its data size exceeded the machine's upper processing capability.

The machine may not be able to print documents with many pages. Reduce the number of pages per printing, or print when no print job is queued or no document is being printed. If you are still unable to print, check the document data for any defects.

Printing was canceled from the computer.

If you cancel an operation when the print data is being sent to the machine from a computer, this error code is displayed, but this is not abnormal. Print again as necessary.

A secured document that was left unprinted was deleted.

If the secured document is not printed within a specific period of time (30 minutes by default), it is deleted from memory. Send the secured document again, and print it within the period. Printing via Secure Print

Printing using Secure Print was attempted when Secure Print was restricted.

When <Secure Print> is set to <Off>, you cannot use Secure Print. Set the setting to <On> and print again. Printing via Secure Print

Print without using Secure Print. Printing from a Computer

You tried to print a file that is either corrupted or not supported.

Check the file and try again. Printing from a Computer

Password protected PDF files could not be printed.

Enter the correct password for the PDF file. Printing from a USB Memory Device (Memory Media Print)

#861

A document could not be printed because a printer driver that was not intended for this machine was used.

Print again by using the printer driver for this machine. Printing from a Computer

A document could not be printed due to a defect in its data.

Check the document data for any defects.

#863

An error occurred when printing from a computer.

Turn OFF the machine, wait for at least 10 seconds, and turn it back ON. After the restart is complete, try printing again.

#901 to #999

#934

A job was deleted by the Auto Delete Suspended Jobs function.

Resolve the error having caused the job to be suspended, and then try printing or copying again.

#995

A document waiting to be sent or received was canceled.

Send or receive the document again as necessary.

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